Terms & Conditions
The term ‘KedaRecords.com’ or ‘Keda Records’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
10 Priory Way
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics or audio sound clips. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All rights reserved. Unauthorised duplication is a violation of applicable laws. Any reproduction, publication, further distribution, transmission or public performance or broadcast of materials provided at this site, in whole or in part, is strictly prohibited.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website where applicable.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Your personal data with regards to GDPR legislation (effective 25th May 2018)
The information contained in this website is for general information purposes only. The information is provided by KedaRecords.com and its licensees, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of Kedarecords.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Kedarecords.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable or due to technical issues beyond our control.
Prices and Payments
All prices include VAT at the applicable UK rate where appropriate and will be zero-rated for all International and Non-EU orders. This means that the total price you pay for products or our delivery service is always the same, regardless of whether or not UK VAT is chargeable on the sale. Where you’ve requested delivery to an EU address, the price paid for the product(s) and any additional delivery charge will usually include UK VAT, which will be shown on your VAT receipts issued to you by Keda Records. Where you’re not a UK resident, and you’ve ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the product(s) ordered and any additional delivery charge will remain the same and as shown on the website.
Import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import duty is also known as customs duty, tariff, or import tariff. Any customs tariff, import duty or local taxes due within your specific delivery territory will be payable by the customer.
Payment for products and delivery services can be made in UK pounds (£) Sterling only and will be subject to an exchange rate being applied and as set by your payment card provider at the time payment is collected. We reserve the right to obtain validation of your credit or debit card details during the final checkout process and before accepting your order.
We only supply products for domestic and private use. You agree not to use the product(s) for any commercial, business or re-sale purposes. We do not in any way, exclude or limit our liability for:
- Fraud or fraudulent misrepresentation;
- Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description satisfactory quality, fitness for purposes); and
- Defective products under the Consumer Protection Act 1987
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions.
The website may include links from or to other third party websites. You use any other third-party websites at your own risk. KedaRecords.com is not responsible or liable for any functions, legalities, accuracies or any other aspects of such websites, and the inclusion of any link to a third-party website does not imply endorsements of any sort by KedaRecords.com. Accordingly, Keda Records is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with such third party websites.
Warranty Disclaimer and Limitation of Liability – To the full extent permissible by applicable law, The Website and Content is provided “As Is” and “As Available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, or that the Website will be uninterrupted or error-free. Your use of the website is solely at Your own risk.
To the full extent permissible by applicable law, Keda Records is not responsible for any users’ actions or user submissions. In no event shall Keda Records, nor its directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the ‘The Website’ or any other subject matter of these Terms (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, consequential damages of any kind whatsoever, or substitute goods or services, (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), (iii) for any direct damages or (iv) for any matter beyond its reasonable control.
You shall indemnify and hold harmless Kedarecords.com, its affiliates and their employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, expenses, and reasonable attorneys’ fees, that arise from or relate to your (i) Usage, (ii) Violation of third party intellectual property or other rights, (iii) Violation of applicable laws, rules or regulations, (iv) Your use of the ‘The Website’. Keda Records shall have the option to assume the exclusive defence and control of any action to which it is a party, and you shall assist Keda Records in asserting any available defences.
This website and its content is copyright of Keda Records. All rights reserved. Unauthorised duplication is a violation of applicable laws. Any reproduction, publication, further distribution, transmission or public performance or broadcast of materials provided at this site, in whole or in part, is strictly prohibited.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, images, biographies and audio clips. Reproduction is prohibited other than in accordance with this copyright notice, which forms part of these terms and conditions.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to local hard disk extracts for your personal and non-commercial use only.
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
We control and operate the web site from our offices within England. Accordingly, the laws of England and Wales govern these terms and conditions and any claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales, you do so on your own initiative, and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.
FREE Delivery applies to destinations within the UK only (excludes the Channel Islands). Wherever possible, we will dispatch all items within a single order as soon as they become available. Your card will only ever be charged for goods on the day that we confirm the item ordered is despatched to your delivery address. If you place an order that includes a new release product released the same week, then we will hold your order until it can be despatched as per the “Delivery Of Advance Pre-Orders” detailed below.
Please ensure that your delivery address details are correct as we are not responsible for any orders shipped with incorrect or missing delivery information should they subsequently not reach you. Your delivery address is used precisely as entered by yourself when submitting the delivery details for your order. Delivery will only be made to the address as stated on the original order and can only be changed thereafter by contacting us directly and passing our security checks.
Keda Records withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.
UK Free Delivery
All orders are despatched by our preferred choice of carrier for your specific order; this may be Royal Mail, Parcelforce or UPS. The majority of our UK orders are usually received the next day and within 1 to 3 working days from the confirmed date of despatch (applies to UK destinations only).
We cannot guarantee the speed of the Royal Mail service, and any delays are outside of our control, we kindly ask you to wait for at least 14 working days for UK orders before reporting any goods to us as un-received or missing so that we can investigate the non-arrival of an item correctly. Delivery delays caused by or due to major weather disruption will cause actual delivery times to be greatly extended and are beyond our control (applies to all destinations). Please note that any goods we despatch must be reported as undelivered within 30 days from the confirmed date of posting and subject to the delivery timelines stated above. We will be unable to resolve any claims made for undelivered orders after 30 days.
Non UK Delivery Rates
We offer the cheapest delivery rate we possibly can with a worldwide delivery charge of only £2 per order. If goods from a multiple order are despatched separately, then the delivery charge will only be applied after confirmation of despatch of the first item only.
This list of destinations is not to be seen as any guarantee that Keda Records will despatch orders to these territories and Keda Records withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.
EU Postal Delivery Destinations
• Bosnia Herzegovina
• Czech Republic
• Denmark (except the Faroe Islands and Greenland)
• Finland (except Aland Islands)
• Italy (except Vatican City)
• Portugal (inc Azores & Madeira)
• Slovak Republic
• Spain (except the Canary Islands)
Non Standard EU Postal Destinations
(Extra customs duties & taxes may also be payable, Requires us to affix a UK CN22 customs declaration form)
• Âland Islands
• Bosnia Herzegovina
• Campione d’Italia
• Canary Islands
• Channel Islands – (Jersey, Guernsey, Alderney, Herm & Sark)
• Czech Republic
• Faroe Islands
• French Overseas – French Guiana, French West Indies (Guadeloupe, Martinique), Réunion
• FYR Macedonia
• Italian Waters of Lake Lugano
• Mount Athos
• San Marino
• Vatican City State
Rest Of The World (ROW) Destinations
(Extra customs duties & taxes may also be payable in the destination country, Requires us to affix a UK CN22 customs declaration form)
• All Asian Destinations
• New Zealand
• All South American Destinations
Please note that the returns policy as stated within this page relates only to purchases made online with KedaRecords.com and is not applicable to any purchases made from our other retail operations, this may include any/all Festival Concessions, Concert stalls or third party e-commerce label or artist stores not managed and hosted by Keda Records.
Returns Policy Terms
Our returns policy is valid for 28 days from receipt of goods. ALL returns requests must be made via our online order management system which can be accessed via your account order history details or the retrieve order link on our home page. Please note that we offer an exchange or refund service on any returned items, simply state that you require a ‘refund’ or ‘replacement’ when obtaining your returns authorisation.
Our FREE Returns policy applies to the return of goods sent from within the UK only. All orders are returned at the customer’s own risk so we strongly advise that you obtain Proof Of Posting (POP) when returning any goods as returned goods lost in the post cannot be replaced or refunded without proof of postage. If applicable, refunds for any returns postage costs will be given at our discretion and subject to our standard terms and conditions. The return of all International (non-UK) orders is entirely at the customer’s own risk and cost, again we strongly advise that you obtain proof of postage.
Under the UK’s Distance Selling Regulations Act, if you purchase goods online or by phone, your consumer rights entitle you to cancel the contract for the purchase of any or all parts of your order for a full refund if you request one in writing within 7 working days from the day after receipt of goods. This policy excludes any postage or delivery costs incurred and those products listed as exceptions below.
All prices shown on KedaRecords.com include VAT at the existing UK standard rate where applicable. This rate applies to all orders shipped within the UK and EU. If you’re not a UK resident and you’ve ordered products for delivery by Keda Records Ltd to a non-UK/EU address, both the products and the delivery service will usually be zero-rated with no UK VAT chargeable on either. However, the price paid by you for both the products and delivery service will remain the same and as displayed on the website.
All orders placed are received and accepted in good faith, and Keda Records withholds the right to cancel any order for any reason.
Returning a Faulty or Damaged Item
All faulty or damaged goods need to be reported within 7 days of receipt of order using our returns authorisation procedure along with a description of any fault or damage.
If any damage to your item is limited to standard cases, then please call or email us directly with details of the damaged cases and the product it relates to, we will then happily send replacements out to you, free of charge if at all possible. If the damage affects the product itself, box set packaging, the inner or outer sleeve, or any non-standard packaging, then please follow our standard procedure for returning faulty items.
Product Exemptions For Unwanted Items
Unless reported as faulty or not as described on our website then we retain the right to refuse for refund any CD’s, Vinyl or other pre-recorded media that have been opened or unsealed.
How To Return An Item(s)
All returns are sent at customer’s own risk and cost, Where applicable a partial or full refund for the cost of any returns may be offered subject to our own standard parcel rates and returns policy. This policy only applies to faulty goods or those sent in error. Any goods ordered in error are returned at your own cost and risk.
Proof Of Postage For Returns
Keda Records requires customers to obtain a Proof Of Postage (POP) receipt for all goods returned back to Keda Records as we cannot be held responsible for any goods sent but not received at our returns address. This policy applies to all returns from all territories.
Before returning any item back us prior authorisation must be granted so, please ensure that you first contact Keda Records by emailing or telephoning. Please note that we reserve the right to refuse for credit any item(s) returned to us which have not been pre-approved and a returns authorisation number supplied.
Phone: +44 20 8843 1546
Returning The Goods
Please package the item(s) safely and securely in secure packing (the original packaging will suffice if still available).
Will I Receive a Replacement or a Refund?
We offer a replacement or refund only policy. Subject to all of our returns procedures being followed correctly then all returned goods will be replaced or refunded against the original card of purchase within 24 hours of the reciept of the goods being received and processed at our warehouse. If replacement goods are requested and non are available or they fail our quality control checks then a refund will be issued instead.